Expanding Asset Journey Mapping leveraging GPS

🧩 Why (Problem)

Originally, the platform supported only BLE-enabled devices within a mesh network. As the business expanded to GPS/Cellular-enabled devices, customers needed:

• Seamless visibility across network boundaries

• A consistent, accurate journey view in the portal regardless of device type

• Differentiation in location accuracy and device confidence levels for diagnostics

Lack of this capability meant high-value shipments were hard to track end-to-end, increasing customer dissatisfaction and platform limitations.

🚀 What (Solution)

I led the design and delivery of a hybrid journey mapping experience, including:

• Logic to switch contextually between mesh and GPS devices

• Prioritization of devices based on ping freshness and data confidence

• UI/UX enhancements to support Google Maps integration, location accuracy differentiation, and clear state transitions

🔧 How (Execution)

🔍 Business/Product:

• Conducted gap analysis of BLE-only support vs hybrid requirements

• Defined change requests and aligned internal stakeholders on scope

🎨 Design:

• Ran multiple working sessions with designers and leads

• Built customer-focused journey flows and wireframes

• Defined UI states for device type, ping freshness, and transitions

👨‍💻 Engineering:

• Authored specs with logic flow for device prioritization, location fallback, and confidence scoring

• Defined QA edge cases and acceptance criteria

• Participated in sprint grooming, release planning, and documentation

🔄 Internal Stakeholder Management:

• Maintained a feedback loop with customer support and product teams

• Negotiated scope tradeoffs to balance feature completeness with timely release